The easiest way to book a repair is by using our website. You can book a repair 24 hours per day, 7 days per week.
You can also book repairs or a gas service by ringing us on 0121 227 9805 (Monday to Friday 9am – 4pm).
In some cases, to ensure the repair is carried out effectively, we may need to arrange an appointment to inspect the problem before logging the repair.
Emergency - 24 hours
The repair will be logged as an emergency if it presents an immediate risk to the safety or security of you or your home. An operative will attend within 24 hours. We will normally only attend at night when failure to do so will endanger your health or safety.
Out of office hours emergencies
If you experience an emergency outside of Expectations UK’s normal office opening hours, please contact our out-of-hours repair line on 0121 227 9805. We will only attend if the repair cannot wait until the next working day. Therefore, we ask that you are honest when telling us how bad the problem is and what steps you have taken.
If a contractor attends an out-of-hours emergency, they will only be required to make safe or isolate the problem. Any follow up repairs will be carried out at a later date.
If we tell you that we are sending a contractor on an out-of-hours call, we ask that you wait in for them to arrive. If you do not wait and they are unable to gain access to your property, we may charge you for the cost of the visit.
Routine repair – 1-22 days
Repairs may be delayed if you are unable to describe the problem clearly. In some cases, to ensure the repair is carried out effectively, we may need to arrange an appointment to inspect the problem before logging the repair.