Tenant Questionnaire

As part of our ongoing commitment to improving our services, we invite tenants to share their views and experiences.
Your feedback is vital in helping us understand how well we are meeting your needs — particularly in the areas of safety, quality of homes, neighbourhood, tenancy support, and communication.

This questionnaire should take approximately 5–10 minutes to complete.
All responses are confidential, and we will not share any personal information without your consent.

If you require assistance completing the survey, or would like it provided in an alternative format or language, please contact us.

Thank you for taking the time to share your feedback — your input helps us shape better services and build stronger, safer communities.

Your Information

Full Name *

Email Address *

Phone Number

Home Address (Property Address) *

Your Feedback

1. Do you feel your home meets the legal standards for health and safety, such as fire, gas, electrical and asbestos safety?
YesNo

2. Do you feel your home is in a good state of repair?
YesNo

3. Do you feel any repairs or maintenance issues that you report are dealt with promptly and effectively?
YesNo

4. Do you feel you have been provided with clear and accurate information about the safety and quality of your home and the services that are provided?
YesNo

5. Do you feel you are consulted and your views are taken into account when planning or carrying out any major works or improvements to your home or the communal areas?
YesNo

6. Do you feel informed about how decisions are made at E-UK?
YesNo

7. Do you feel you are provided with easy access to relevant and up-to-date information about your performance, policies, procedures and decisions that affect you and other tenants?
YesNo

8. Are you given opportunities to have your say about services or decisions that affect you?
YesNo

9. Do you believe E-UK listens to tenant feedback and acts on it?
YesNo

10. Do you feel that we work with you and other tenants to prevent and address any antisocial behaviour or nuisance that affects your neighbourhood and the communal areas?
YesNo

11. Do you feel your values and the diversity and equality of you and other tenants are made accessible and inclusive to all?
YesNo

12. Was your tenancy agreement clearly explained to you when you moved in?
YesNo

13. Do you feel you are treated fairly and consistently?
YesNo

14. Have you been offered support (where needed) to manage your tenancy or access services?
YesNo

15. Do you feel that your privacy is respected and your home is only entered with your consent or in an emergency?
YesNo

Additional Comments

Please share any additional comments or feedback

Thank you for taking the time to complete this survey. We are committed to listening to our tenants and using your views to shape better services and safer, more supportive communities.

Your Information

Your Feedback

Additional Comments

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