The Regulator of Social Housing has created a new set of Tenant Satisfaction Measures for assessing how well housing associations are providing good quality homes and services.
These 12 measures were outlined in the Charter for Social Housing Residents – Social Housing White Paper in 2020 by the government. The Regulator for Social Housing has now created a new system for assessing how well housing associations are providing good quality homes and services.
This will be measured through 10 Management Information Measures (MIMs) as well as 12 Tenant Perception Measures (TPMs). To assess how well we are doing we will be using your feedback through surveys as well as completing regular safety checks on properties and by keeping records on all properties and communications with you.
In our surveys we must assess perceived tenant satisfaction in the following 12 areas:
- overall satisfaction
- repairs
- time taken to complete most recent repairs
- how well your home is maintained
- feeling like your home is safe
- feeling like we listen to your views and act upon them
- receiving information about things that matter to you
- being treated fairly and with respect
our approach to handling of complaints - cleanliness and maintenance of communal areas
- our positive contributions to neighbourhoods
- our approach to handling anti-social behaviour
These measures are new but the principles of providing good quality homes and services are something Trident has always aimed for.
How to get involved
At Expectations UK we always want to improve the service we offer you and we want you to be involved in improving that service.
You can contact us with compliments, comments, or complaints by emailing info@expectations-uk.com or by ringing 0121 227 9805.
If you would like to be more involved in helping us to improve your accomodation and communities, you can also join one of our customer panels.